Comprehensive Guide to The Home Depot’s Post-Purchase Support and Services
Learn all about The Home Depot's post-purchase services, including appliance delivery, setup options, and customer support. Discover how the retailer ensures a hassle-free experience for major appliance purchases with convenient delivery, testing, and installation choices to suit your needs.
Established in 1978, The Home Depot has grown to become the leading home improvement retailer nationwide. They offer a wide range of products, including tools, building supplies, appliances, furniture, and related services. Based in Atlanta, the company operates across all 50 states, along with select locations in the Caribbean, Canada, and Mexico.
Over the years, The Home Depot has expanded its offerings, especially in appliance categories, which feature an extensive selection. Their inventory includes modern appliances like washers, dryers, refrigerators, freezers, dishwashers, kitchen ranges, ovens, microwaves, vacuum cleaners, fans, air conditioners, and essential parts and accessories for these products.
Delivery is a key feature of The Home Depot’s appliance service. Orders over $396 are eligible for free standard delivery, which typically covers major appliances like refrigerators, washers, dryers, and cooking equipment. Delivery charges outside this amount vary based on location.
Advantages of Shopping for Appliances at The Home Depot
The delivery team will unbox, place the appliance in your desired room, and connect it to power.
The appliance will undergo testing to ensure proper functionality.
All packaging materials will be removed after installation for your convenience.
The day before the scheduled delivery, customer support will contact you to confirm the appointment. It is essential that someone over 18 is available at the delivery address. All delivery personnel carry official badges for verification to ensure safety and authenticity.
The Home Depot offers two main installation options for appliances:
Standard hookup service – Suitable for freestanding appliances such as:
Electric refrigerators
Ranges
Washers
Dryers
This service includes unboxing, connection, and testing but excludes installation or removal of built-in models, wall ovens, or air conditioners. Commercial and built-in units are also not included in this setup.
Enhanced hookup service – Designed for appliances like:
Gas ranges
Dryers
Dishwashers
Microwave over the range
Additional fees apply for this premium installation option.
