Frequently Asked Questions About O'Reilly Auto Parts

Common Inquiries About O'Reilly Auto Parts

O'Reilly Auto Parts is a leading retailer with over 4,800 stores across 47 U.S. states. Listed on NASDAQ, the company employs more than 74,000 people. It offers a wide range of auto parts from numerous manufacturers and brands. Headquartered in Springfield, Missouri, O'Reilly Auto Parts provides detailed guidance for customers. Here are some frequently asked questions about purchasing auto parts from O'Reilly.

How can I select the correct auto parts for my vehicle?
O'Reilly recommends four key steps to ensure you choose the right part, as incorrect selections can cause costly damage to your vehicle.

This process helps prevent unnecessary expenses. Follow these steps to find the proper part:

Step 1 | Provide accurate vehicle details. If unsure, visit a store for assistance from staff.

Step 2 | If no nearby store exists, contact O'Reilly’s Customer Service.

Step 3 | Compare the photo of the part on the website with your original part to verify match.

Step 4 | After delivery, compare the received part with the original before installation. If discrepancies are found, contact the store or customer service promptly.

Are online purchased products returnable?
Most online orders can be returned unless specified otherwise. Returns can also be made at any O'Reilly store. Check their website for detailed return policies.

How is shipping handled?
Shipping is available within the U.S. Only. Free shipping applies to orders over $75, excluding Hawaii and Alaska. Oversized or special-care items are not eligible for free shipping.

How to verify the availability of specific auto parts?
To check stock at a nearby location, use the “Store Locator” feature on the website. Enter your zip code or city/state, then select your preferred distance. Choose the store, then search for the part by number or name to confirm availability.