O'Reilly Auto Parts FAQ: Everything You Need to Know

Common Questions About Shopping at O'Reilly Auto Parts

O'Reilly Auto Parts is a leading retailer with over 4,800 stores across 47 states in the United States. Listed on NASDAQ, the company employs more than 74,000 staff. It offers a wide range of auto parts from numerous manufacturers and brands. Based in Springfield, Missouri, O'Reilly provides guidance for customers on purchasing the right parts. Here are some frequent questions about their services and policies.

How can I ensure I buy the correct auto parts?
O'Reilly recommends four essential steps to select the right parts for your vehicle. Choosing the accurate fit is vital to avoid potential damage and costly repairs.

This process helps avoid mistakes that could lead to expensive repairs. Follow these guidelines:

Step 1: Provide accurate details about your vehicle. If unsure, visit a nearby store for assistance from staff.

Step 2: If no store is close, contact O'Reilly's Customer Service.

Step 3: Compare the product photo on the website with the original part to confirm a match before purchase.

Step 4: After delivery, compare the received part with the original. If discrepancies occur, contact the store or customer support before installation.

Can I return products bought online?
Most online purchases are returnable unless specified otherwise. You may return items at any O'Reilly store or via their online process. More details are available on their website.

How does the shipping process work?
O'Reilly ships only within the United States. Free shipping applies to orders over $75, excluding Hawaii and Alaska. Oversized items or those requiring special handling are ineligible for free shipping.

How do I check if a part is available?
To find a specific part, first locate a nearby store using the Store Locator feature. Enter your zip code or city/state, select the preferred radius, and then search by part number or name to see if it’s available.