Common Questions About O’Reilly Auto Parts
Learn everything about shopping at O’Reilly Auto Parts, including how to select the right auto parts, return policies, shipping details, and how to check product availability at local stores. This guide helps customers make informed decisions for a smoother auto parts shopping experience.
O’Reilly Auto Parts is a leading automotive retail chain in the United States, with over 4,800 stores across 47 states. Listed on NASDAQ, the company employs more than 74,000 people. It offers a broad range of auto parts from numerous manufacturers and brands. Headquartered in Springfield, Missouri, here are some frequently asked questions about shopping at O’Reilly Auto Parts.
How to choose the correct auto parts?
O’Reilly recommends four steps to ensure you select the right parts. Proper selection is crucial to avoid potential vehicle damage and costly repairs.
This helps prevent unnecessary expenses. Follow these steps:
Step 1 | Provide accurate details about your vehicle. Visit a store if you need assistance from staff.
Step 2 | If no store nearby, contact O’Reilly’s customer support.
Step 3 | Compare the photo of the chosen part on the website with your original component to ensure a match before purchasing.
Step 4 | After delivery, compare the new part with your original. If any discrepancies are found, contact the store or customer service before installation.
Most online purchases are returnable unless specified otherwise. You can return items at any O’Reilly store. Details are available on their website.
O’Reilly offers shipping within the United States. Free shipping applies to orders over $75, excluding Hawaii and Alaska. Special or oversized parts may not qualify for free delivery.
To check part availability, find a store using the “Store Locator” feature. Enter your zip code or city/state, select a distance radius, then search for the part by number or name. The website will show if the part is available at your selected location.
