Common Questions About Assurance Wireless Service
Discover all you need to know about Assurance Wireless, including availability, costs, and how to keep your number. Learn about free devices, coverage details, and eligibility requirements for this federal Lifeline program designed to provide affordable mobile services to eligible individuals across select states.
Understanding Assurance Wireless: FAQs
Assurance Wireless is a federally supported Lifeline program offering free mobile phones and plans to eligible individuals. Recipients receive a free smartphone, along with at least 350 minutes of calling, 1GB of data, and unlimited texting each month. Additional minutes and data can be purchased at low costs through Virgin Mobile top-up cards. Below are some frequently asked questions to help you understand how to qualify and access the service.
Is Assurance Wireless accessible in my location?
Assurance Wireless currently operates in select states and has not yet expanded nationwide. To verify availability, visit the official website and enter your ZIP code. You can also check network coverage via Virgin Mobile’s website or in-store at Virgin Mobile locations.
What is the cost of Assurance Wireless Lifeline service?
The service is free for qualified applicants. Additional services such as extra data, international calling, and messaging are available at extra charges.
Can I retain my current phone number?
Yes, approved users can keep their existing phone numbers. After receiving your Assurance Wireless device, contact customer support at 1-888-321-5880 to initiate the number porting process. Have your previous account details ready and call from a different phone.
What should I do if I move?
If you change your address, notify Assurance Wireless customer support at 1-888-321-5880 or update your information online. Accurate address details are essential to keep your Lifeline service active.
Assurance Wireless is expanding across many states, offering different plans—California currently offers the best, with unlimited talk, unlimited texts, and 500MB data per month. If you qualify through income or government aid programs, you may be eligible for a free phone. Explore your options today!
