Key Roles of Payroll and HR Management in Organizations

The Human Resources (HR) department is essential for any organization's survival in the market. While it can operate independently of an internal team, no organization can function effectively without a dedicated HR unit. HR manages and supports both the company's operations and its employees, covering everything from recruitment to exit procedures. Within HR, specialized functions such as payroll processing, recruitment, and operations are established. These teams work both collaboratively and independently to fulfill their roles, ensuring smooth organizational functioning.

Each sub-team reports to a manager who reports to the HR head. The payroll team plays a crucial role with the following core responsibilities:

Providing employees with comprehensive payroll services including tax planning, investment advice, query resolution, and report generation.

Maintaining individual employee portals that display payroll data, reports, and relevant information.

Being an integral part of the HR department, payroll handles a significant portion of employee-related services.

The team addresses technical and customer service inquiries related to payroll. This includes resolving pay scale, salary hikes, tax deductions, and other financial queries. Payroll functions are highly active, especially considering ongoing hiring and terminating activities. The team handles inquiries through various channels such as email, online portals, and toll-free numbers, all within designated deadlines. To ensure quality, the HR department monitors and reviews payroll service standards, providing feedback for improvement. All processes and solutions are documented digitally for future reference, serving as a knowledge base. Any new procedures are documented and communicated accordingly, with approval from the change management board before updates are implemented.