Customer Insights on Americord and Viacord Cord Blood Banking Services

Customer Perspectives on Americord and Viacord Cord Storage Solutions

Americord and Viacord are private entities specializing in cord blood preservation. They enable parents to securely store stem cells that could benefit their children in the future. Their careful storage processes, along with dedicated staff support, ensure that samples are accessible when needed.

Many clients who chose Viacord report high satisfaction with their experience, highlighting the company's consistent quality and dependable service. Some parents, after a positive initial experience, prefer to continue with the same provider for subsequent storage needs, trusting their reliability.

One parent who used Viacord for their first child considered returning for their second storage, but their vague memory of the process was reassured by Viacord's excellent customer support. The company guided them seamlessly through the process. Parents also appreciate Viacord's flexible payment plans, which include options for full payment upfront, or installments over 6, 12, or even 48 months.

Another advantage valued by parents is Viacord's use of FDA-approved, heparin-free collection bags that prevent blood contamination.

Clients of Americord praise their proactive customer service, often receiving personal calls before submitting their orders. However, some feel that the storage quality could improve, even though many experienced excellent service from the company.